Customer Service
SHIPPING
Summer Shipping
During the warm summer months we only ship Monday – Wednesday to avoid having the products melt in a hot warehouse and/or shipping dock. Product is shipped with dry ice. If your product arrives melted – please put in the refrigerator or give us a call.
US Orders
We ship via USPS. Please allow 3-4 days to receive your order. International Orders: We ship via USPS Priority Mail International. Please allow for 7-12 days to receive your order. Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers.
HollyBeth’s products are made in artisan batches – handmade, poured and packaged to ensure freshness. We normally ship within 2-4 days of your order date.
INCORRECT OR DAMAGED PRODUCTS
If you feel your order is not correct, please contact us within 48 hours to discuss.
If an order is received damaged we must receive notice within 48 hours of delivery and customer should contact the shipping carrier. Please do not return the products. We will be happy to provide a credit for your next purchase. Credits are issued within 30 days of purchase.
PRIVACY
This Privacy Policy governs the manner in which HollyBeth Organics collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://hollybethorganics.com/website (“Site”). This privacy policy applies to the Site and all products and services offered by HollyBeth Organics.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
HollyBeth Organics may collect and use Users personal information for the following purposes:
– To process payments
We may use the information Users provide about them when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
TERMS
Medical Disclaimer
Information is not intended, and should not be construed, as medical advice and is not intended to diagnose, treat, cure, or prevent any disease. If you are concerned about specific health problems, medical issues or disease, please consult your health care provider. If you have any allergies or sensitivities to specific ingredients, read our ingredient labels carefully before you use the product. Of course, if you experience any skin irritation, please discontinue use of the product immediately and consult your health care provider.
HB International Inc (parent company HollyBeth Organics). Thank you for visiting with us!
Shelf Life
Because our products do not contain fillers or chemical preservatives, they should be used within 12 months after opening. You can help extend product life by storing in closed containers in cool, dry, and dark environment. Avoid getting water into a product’s container when using in the shower or tub. Each of our products is made with high-quality concentrated ingredients that even the smallest amount can serve your needs.